Our Return Policy
We want you to feel completely happy with your purchase from SOUTHROCKGENERAL. Sometimes things don’t work out quite right, and that’s totally okay. If you need to send something back, we’ve made the process simple and straightforward.
You have 30 days from the day your order arrives to request a return. That gives you plenty of time to check everything over and make sure it’s what you expected. If it’s not, just let us know and we’ll take care of the rest.
Every return comes with a full refund. We’ll send your money back the same way you paid, and you won’t lose a penny. There are no hidden fees or surprise deductions. What you paid is exactly what you’ll get back.
We also cover the return shipping costs. You won’t need to pay anything out of pocket to send your item back to us. Just reach out, and we’ll provide everything you need to get your return on its way.
Here’s how the process works:
- Send us an email at [email protected] with your order number and the reason for your return.
- We’ll respond quickly with clear instructions and a prepaid return label.
- Pack your item securely and drop it off at the carrier location we specify.
- Once we receive your return and check it over, we’ll process your refund right away.
We know that returns can feel like a hassle, but we’re here to make it as smooth as possible. Our customer service team reads every message and responds personally. If you have questions about sizes, colors, or anything else before you order, we’re happy to help with that too.
Your satisfaction matters to us. We built SOUTHROCKGENERAL around the idea that shopping should feel easy and trustworthy. That’s why we stand behind everything we sell with a return policy that puts you first.
If you ever need help, just email [email protected]. We’re here for you.